LumenFlow Privacy Policy
Effective Date: 4/6/2026
1. Overview
LumenFlow ("we," "our,"" "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect
Account Information
-	Name
-	Email address
-	Organization (tenant) information
-	Login credentials (encrypted)
Usage Data
-	API activity (quotes, orders, provisioning)
-	Scheduling data
-	Session and connection activity
-	Logs and timestamps
Billing Data
-	Usage metrics
-	Cost estimates and actual costs
-	Billing identifiers (not full payment details unless applicable)
Technical Data
-	IP address
-	Browser/device info
-	System logs

3. How We Use Information
We use data to:
-	Provide and operate the Service
-	Authenticate users
-	Execute scheduling and provisioning tasks
-	Track usage and costs
-	Improve performance and reliability
-	Send notifications and alerts

4. Multi-Tenant Data Isolation
We enforce strict separation between tenants:
-	Data is logically isolated by tenant ID
-	Access controls prevent cross-tenant access
-	Internal systems enforce role-based access

5. Sharing of Information
We may share data with:
Service Providers
-	Cloud hosting providers
-	Monitoring and logging tools
Third-Party Integrations
-	Lumen Technologies (for provisioning Internet services)
We do not sell personal data.

6. Data Security
We implement industry-standard protections:
-	Encryption at rest and in transit
-	Secure credential storage (vault/KMS)
-	Access controls and auditing
However, no system is completely secure.

7. Data Retention
We retain data:
-	As long as your account is active
-	As required for billing, legal, and audit purposes
You may request deletion of your data, subject to legal obligations.

8. Your Rights
Depending on your location, you may have the right to:
-	Access your data
-	Correct inaccurate data
-	Request deletion
-	Object to processing
Contact us to exercise these rights.

9. Cookies & Tracking
We may use cookies or similar technologies to:
-	Maintain sessions
-	Improve user experience
-	Analyze usage

10. International Data Transfers
Your data may be processed in different countries depending on infrastructure providers.

11. Changes to This Policy
We may update this Privacy Policy. Continued use of the Service constitutes acceptance.

12. Contact
For privacy-related inquiries:
LumenFlow
mike@customizedtechnologies.com